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Patterns
Add another thing

Research

This pattern is based on the HMRC 'Add to a list' pattern but we recommend using a secondary button instead of radios to add new items. This follows research from HMRC in 2019 which found usability issues with radios.

Follow this pattern instead of cloning fields on the same screen and then adding all items at once. Research on this approach at Ministry of Justice found that it could cause performance and validation problems; it also makes it more difficult for users to fix validation errors as they go.

Apply for new style Employment and Support Allowance (prototype)

The Apply for New Style ESA service found that replaying the most relevant data field (in this example the employer name) helped the user identify which job they were giving information about.

Having a replay of the previous employer questions they have just answered, ‘You've told us about XXXX’ helped the user to understand where they were in the journey.

Adding employer details when applying for Employment and Support Allowance

Replaying the employer name in the next question was helpful

Playing back the name of the employer just added was useful when asking if the user wanted to add another

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