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This page is a design preview. It may not contain the latest guidance and may not behave as expected.

Current guidance can always be found at design-system.dwp.gov.uk.

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User research

The Universal Credit service found that users liked to be able to toggle between Welsh and English throughout a service to sense check their understanding, especially for unfamiliar words. This was true even for fluent Welsh speakers.

Read about the Universal Credit research: Credyd Cynhwysol: Universal Credit in Welsh

Research from HMRC found that:

  • users had experienced inconsistency on the position of Welsh language options across services
  • users did not expect to find the Welsh language option in the footer, next to policy/legal links.
  • users liked to be able to toggle between Welsh and English throughout the service to sense check their understanding/comprehension/context of the content on the page

Some services include a footer link to a Welsh-language version. If you do this it should not be the only way to access the Welsh language version: research from Universal Credit and HMRC found that people don't find the footer link easily, don't expect to see it among policy and legal links, and notice when it is inconsistent across services.

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